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Terms of Service – Act Alcohol
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Speak To A Therapist Today Call: 07434 286826 (all areas)

Terms of Service


How we use your information

This privacy notice tells you what to expect when ACT Alcohol collects personal information. It applies to information we collect about:

  • Website visitors and the use of Cookies
  • Use of Search Engines and business listings such as Google Search and Google Maps and Google My Business
  • Search media such as Google Search and Google Maps

Visitors to our websites;

When you visit (or any subdomain or microsite) we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor location and behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. We will never collect personally identifiable information through analytics of our website.

The use of the Google services is covered under the Google Privacy & terms shown

here: Google Analytics is Google’s analytics tool that helps website and app owners to understand how their visitors engage with their properties.

Use of cookies

We will place cookies on your device when you visit our website to enable the site to work and to make the experience better for you. Exactly how this works can be seen at this Google Analytics cookie policy page Store

When you contact us via search engines (Google search or Maps)

The only Act Alcohol search media presence is a Google My Business listing on and Google Maps which delivers some information about Act Alcohol’s UK General Service Office operating hours, address and contact details. We collect anonymous visitor information about the number of people who use this online listing.

When you use our Online Response Service email service (ORS)

AA offers an email help service called Online Response Service (ORS). The address is It is staffed by Act Alcohol employees who respond to email queries.

Our email server uses TLS/SSL encryption (Transport Layer Security) and the server also accepts

STARTTLS encrypted connections. This security encrypts data only between the servers used for sending the email data – they are no protection against computer viruses of any kind. It is also no protection against errors like addressing the email to the wrong person or other people being able to read the email if you send to an incorrect address.

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. We encourage you to use good virus protection. The UK Government website has good information on computer protection data.

If you choose while emailing with the ORS service to give your name and any other personal details neither they nor any other part of your email will be given or shown to anyone else.

We will use anonymous data in the form of the numbers of people who use the service only to monitor and report the number of users internally. This makes sure we are doing the best we can for people who ask for help and helps us to improve service

We will store the emails sent to us at the email address and replies from that address for two months. Only specific members of the ORS Volunteer Team have access to this data and it is not shared with anyone else. The reason for keeping the contents of your email is for training purposes and to enable us to continue the service and carry the message of Act Alcohol.


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